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Menu-B AI

DIGITAL ACCESSIBILITY · CONVERSATIONAL AI

A conversational AI tool that empowers blind users to have seamless, independent dining experiences

Role

Product Designer — Conversational UX design, accessibility design strategy

Timeline

2 weeks

Tools

Voiceflow, Figma

Scope

Product thinking, branding & visual design, accessibility critique, UX strategy, conversation design, and prototyping

MBee-CASEC.png

OVERVIEW

An Inclusive Dining Experience Enabled by AI

Menu-B is a conversational AI tool designed to make dining accessible for blind and low-vision users.

It transforms static menus into interactive, voice-driven experiences, enabling users to explore dishes, understand ingredients, and make confident decisions independently.

By replacing unreliable OCR and missing visual context with structured, objective information, Menu-B restores autonomy in one of the most universal daily experiences.

ORIGIN STORY

“If it’s a problem for you, it’s probably a problem for me too”

Menu-B emerged from a conversation with my friend Eshaan Sood (@thejumpymonkey). I want to credit him for inspiring this project. Eshaan and I went to undergrad together, where he lost his sight in an accident. He’s one of the most curious and sharp people I know, and an exceptionally talented musician. I initially set out to design a banking experience for blind users. It felt like a meaningful problem to solve. When I shared my idea with him over lunch, his response made me rethink everything. He explained that online banking is actually highly accessible for blind users. What I assumed was a problem came from my own perspective, not the user’s lived experience. That moment made something clear: accessibility cannot be designed in isolation. It requires co-design, and direct input from the people it aims to support. As I sat there, unsure of where to go next, he said something I still carry with me: “If it’s a problem for you, it’s probably a problem for me too.” That reframed accessibility as something shared, not separate. This insight materialized in the moment we were in. The restaurant we chose had great food, but there was no accessible way for him to explore the menu online beforehand, which he typically does through Google. I ended up reading the entire menu aloud. And even then, we struggled. Many dishes had unclear names, and no descriptions. Despite being able to see the menu, I was still guessing. That friction wasn’t his alone, it was shared. It wasn’t only about sight, but about clarity and context. Menu-B was born from that gap. A system that moves beyond reading menus to helping people explore them independently, enabling a more informed dining experience for everyone.

IMPACT

Menu-B is a Solution with Universal Reach

Menu-B was designed for blind and low-vision diners, but its value extends far beyond a single user group.
 

  • Users with motor or cognitive disabilities — reduced reliance on touch and visual navigation
     

  • Users with social anxiety — low-pressure, independent menu exploration
     

  • Sighted users — improved understanding and more confident decisions
     

  • All diners seeking clarity — deeper context on ingredients and preparation


Menu-B is a universal design solution that enhances the dining experience for everyone.

THE PROBLEM

When Menus Fail, So Does the Dining Experience

Despite rich progress in accessibility, a basic experience like dining remains overlooked.

 

Menus are still largely visual, creating barriers for blind and low-vision individuals.

  1. Menus are not screen-reader friendly

  2. Dish names lack descriptions and context

  3. OCR tools are unreliable and misread content

  4. Lack of objective, descriptive alt text for menu images

Menu with highlighted accessibility problems

THE OPPORTUNITY

How might we support autonomous and safe dining by making menus accessible, easy to understand and navigate?

Instead of focusing on menu access alone, what if users could:
 

  • Understand what a dish actually is

  • Compare options confidently

  • Ask questions naturally

  • Make safe, informed decisions

THE SOLUTION

Menu-B: A New Way to Experience Menus

Menu-B is inspired by how bees travel from flower to flower, gathering what they need.

In the same way, Menu-B moves through the entire menu and brings clear information to the diner. The name also plays on the idea of a “Menu B” or second menu.

 

Menu-B becomes an interactive version of a traditional menu and offers deeper details, navigation, and accessibility for blind and low-vision users.

Menu-B AI app on two phones with bee logo

INTERACTION

A Multimodal Way to Explore Menus

Not Voice or Text. Both, seamlessly. Menu-B is designed for how people naturally communicate.

Users can move fluidly between speaking and typing, enabling accessibility, adaptability, and a more human way to interact with menus.

Voice Interaction  🎤

Speak naturally, get instant clarity

  • Start a Conversation — Say “Hey, Menu-B”
     

  • Real-Time Listening — Captures voice input instantly
     

  • Intelligent Processing — Understands and matches requests
     

  • Clear Responses — Delivers simple spoken answers

Text Interaction  💬

Type, read, and revisit with ease

  • Type Your Question — Enter queries when voice isn’t ideal
     

  • Persistent Conversation — Continue seamlessly across interactions
     

  • Structured Responses — Clear, easy-to-scan information
     

  • Explore at Your Pace — Compare and revisit anytime

BOT PERSONALITY

A Clear, Calm, and Reliable Guide

Tone Spectrum

  • Calm, steady, and slightly formal

  • Approachable and easy to follow

  • Expert-level knowledge, simplified

  • Clear and concise over expressive

Bot Personification

Positioned at a mid to low level of personification, Menu-B prioritizes clarity, precision, and cognitive ease over human-like expression.

 

It avoids unnecessary conversational behaviors while maintaining a subtle warmth, ensuring interactions feel supportive without distracting from the information.

AI setting slider: HIGH, MID Human-functional, LOW

CONVERSATION DESIGN

Structuring How Users Ask and Explore

Menu-B supports flexible menu exploration through clear, structured conversation flows. Flow diagrams and sample scripts keep responses consistent, contextual, and easy to navigate.

Menu-B can handle queries around:

  • Full Menu

  • Menu Section

  • Custom Query

What's 'Merguez in a blanket'? I can ask Menu-B!
Flowchart illustrating a conversation flows

BUSINESS & SCALE

Scaling Access Through Real-World Integration

Menu-B’s impact depends on adoption within real-world dining systems.

Key opportunities include:
 

  • Partnering with restaurants — structured, reliable menu data

  • Personalized experiences — tailored to dietary needs and preferences

  • Scalable onboarding tools — easy menu upload and management

  • Platform integrations — connect with reservations and ordering systems
     

The goal is to scale access while maintaining trust, accuracy, and usability.

Menu-B Showcase.png

CONCLUSION

Key Takeaways & Reflections

DESIGNING NATURAL INTERACTIONS

This project pushed me to design beyond screens and think in terms of conversation. I focused on balancing clarity with natural flow, deciding how much information to provide, and shaping interactions that feel intuitive rather than scripted.

IF I HAD MORE TIME

I would expand use-case scenarios to better define the product’s business potential, then conduct user testing with blind and low-vision diners, to validate and refine the experience in real-world settings.

INSIGHTS & APPRECIATION

This experience reinforced the importance of designing with, not for, the communities I aim to support. Rooted in a real conversation, it showed me how lived experiences shape better outcomes and deepened my appreciation for thoughtful, inclusive design.

© 2026 Shayla Singh

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